Tools for Our Clients
Billing, Fund Accounts, Contacts
Clients may view their monthly, update their fund account numbers, and add, remove, or update their contact information through the WebDev Job Board.
We are in the process of transitioning our clients to using Atlassian Jira for submitting issues related to active projects. Please submit issues through your project on the ITS Jira instance (https://issues.its.iastate.edu/).
If you have a project that is in production, or one that has not transitioned to using Jira, please use our WebDev Job Board. After signing in, select "Submit Issue" from the "Client" menu. Please be as specific as possible with the issue you're submitting. Include the URL of the page, copies of error messages, and screenshots of the problem you're encountering.
Clients can view hit statistics for any of the sites or web applications managed by WebDev. Simply add "/web-stats" to the end of your homepage URL. For example: https://sample.iastate.edu/web-stats
If you are having problems viewing a website, you can check to see if the site is hosted or managed by WebDev by adding "/oops" to the end of your homepage URL. For example: https://www.president.iastate.edu/oops
If you see a generic 404 Not Found message, the site is not hosted by WebDev. For support, please contact the ITS Solution Center (515-294-4000).